IT Support & Networking

We keep your systems fast, secure, and available. From day-to-day help desk to full network design, our managed IT keeps your team productive while we handle updates, security, backups, and vendor coordination.

 

Core IT Support

• Help desk (remote and on-site as needed)
• PC/Mac setup, user onboarding/offboarding
• Software installs, patching, licensing
• Printer and peripheral support
• Asset inventory and documentation

Networking

• Router, switch, and Wi-Fi design and deployment
• VLANs, QoS, site-to-site VPNs, remote access VPN
• SD-WAN and multi-WAN failover
• Cabling audits and rack clean-ups

Security

• Endpoint protection (EDR/AV), email security, MFA
• Firewall hardening, IDS/IPS, WAF (where applicable)
• Microsoft 365/Google Workspace security baselines
• Security policies and user awareness training

Cloud & Continuity

• Microsoft 365/Google Workspace administration
• Azure/AWS integration and SSO
• Backup & disaster recovery (RPO/RTO targets)
• Business continuity planning and testing

Coverage & SLAs

• Support hours: 8am–6pm local, extended hours available
• Response targets: critical 1 hr, high 2–4 hrs, normal same business day
• Monthly reports: tickets, uptime, patch status, security findings

 

 

How We Work

• Assess — quick health check of devices, network, and security.
• Stabilize — patching, backups, policies, and baseline hardening.
• Optimize — Wi-Fi tuning, performance fixes, and automation.
• Monitor — 24/7 alerts, trend analysis, monthly reports.
• Improve — roadmap for upgrades and cost reduction.

Service Tiers

• Essentials: help desk, patching, AV/EDR, basic backup monitoring.
• Standard: Essentials plus M365/Workspace admin, network monitoring, quarterly reviews.
• Premium: Standard plus 24/7 on-call, advanced security, DR testing, vCIO planning.

What’s Included (typical)

• Unlimited remote support (fair use)
• On-site visits (banked or per-visit)
• Vendor management (ISP, printer, VoIP)
• Documentation handed over at any time

Tech We Support

• Networks: Cisco, Ubiquiti, Fortinet, MikroTik, Aruba
• Endpoints: Windows, macOS, iOS/Android MDM
• Cloud: Microsoft 365, Google Workspace, Azure/AWS
• Backup/DR: Veeam, Acronis, Backblaze, OneDrive/SharePoint versions
• Security: Defender, CrowdStrike, FortiGate, pfSense

FAQs

• Do you support hybrid or remote teams? Yes—VPN, SSO, and zero-trust options.
• Can you take over from a previous provider? Yes—we onboard with minimal disruption.
• Do you offer project-only work? Yes—Wi-Fi refresh, office moves, firewall upgrades, etc.
• How do you price? Flat monthly per user/device, or project-based for one-offs.

Quality alanı boş!